We received a call yesterday from one of our customers. Their server was not running and would not start up. This customer is on our FixedIT comprehensive maintenance plan. We are responsible for ensuring that their server is up and running – at a fixed price. This means that we wear the risk of things like the server having a hard disk failure or some other type of disaster. The cost of getting their server back up and running is worn by us! I am sure you can understand that disaster recovery planning and preparation is high on our list of things to make sure happen. We employ a number of techniques to ensure our customers are covered in the case of a disaster. One of the primary techniques we use involves making images of ALL the hard drives on our client’s site. This client is a perfect example of how a well planned and implemented disaster recovery plan can save your business. Did you know that most businesses that lose their data close their doors within two years? David received the call from our client around 9:00am. He and John did some initial diagnosis over the phone and it quickly became apparent that we would be needed on site. John was on site before 10:00am and immediately started to investigate what was wrong with the server. Rather than bore you with the technical details I will summarise it this way. The server could not boot from the hard drive. The data on the hard drive was completely lost. This is the sort of disaster that businesses dread. However, this is where our disaster recovery plan kicked in. We knew what needed to be done and how to do it. Once we were certain that no data could be recovered from their server we commenced re-storing their server from their backups. 100Gb of data and a number of hours later their server was back up and running that same day! Their brush with disaster was avoided.