The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer […]
Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially members of your staff who are working remotely. The challenge is how you can expand your VoIP […]
Your easy read guide to the top 9 most terrifying types of malware
All businesses are being targeted by hackers using malware, all the time. The estimated pieces of malware exceeds one billion and it is growing at an accelerating pace.
So, what is malware? Malware is malicious code that is used to hack your computes to cause destruction, extort you and steal your data.
Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. VoIP allows them to make calls either through traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options so you can decide which one fits your business best. What’s a […]
This is an experience no one ever wants to have – But bad things happen.
Imagine there is a fire in your office. It doesn’t burn the building down. No one is hurt – all your people are safe. But the office is an unbelievable mess.
Many businesses still rely heavily on landline telephones as the first point of contact with their customers. But thanks to technological advances that combine the best of traditional telephony and digital connectivity, businesses can now enjoy a more affordable and more reliable option: Voice over Internet Protocol (VoIP) phones. Does this technology fit your business? […]
Eavesdropping is a form of cyberattack that has been around for years. Cybercriminals have been listening in on Voice over Internet Protocol (VoIP) phone calls since the technique was proven to be effective in obtaining valuable information, and they are showing no signs of stopping their malicious activities anytime soon. Fortunately, there are some things […]
In 2018 two thirds of all organizations reported some type of incident relating to cyber-crime. The cost of this cyber-crime exceeded $1 trillion.
The rush to Work From Home that COVID brought has only increased fraud and cyber-crime risks to your business.
Keeping in touch with people through mobile devices has become cheaper than using traditional phone lines, so it’s not surprising to see more businesses taking advantage of these affordable and versatile communication methods. Voice over Internet Protocol (VoIP) services are a popular alternative to regular phone calls and have become a necessity for many organizations. […]
Voice over Internet Protocol (VoIP) has become a popular communications solution for small- and medium-sized businesses. There are so many providers and services to choose from, but how do you pick the right one? One crucial factor you should look into is a vendor’s Quality of Service (QoS). What is QoS? VoIP providers and IT […]