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How to deal with complaint sites

How to deal with complaint sites

A dissatisfied customer sounding off on a consumer complaint site about how unhappy they are can have serious ramifications to your company’s online reputation. It’s possible for these negative reviews to end up on the first page of your search results.

The facts about unified communications

The facts about unified communications

Unified communications (UC) solutions have many advantages over traditional phone systems. It’s the way to go if you want to save money, increase employee productivity, and boost profits.

Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice of the global public relations industry.

4 ways to avoid angry phone calls from clients

4 ways to avoid angry phone calls from clients

Customers call your hotline because they want help or answers, not another headache. So your on-hold message should be pleasant to their ears. If you fail to select an appropriate message, your customers’ anger and frustration might double, making them more difficult to satisfy.

Best practices for SMB Facebook pages

Best practices for SMB Facebook pages

One point five billion people check Facebook every single day. That’s a lot of potential business for companies that take the time to manage and update their profile. There are lots of ways to simplify social media engagement that don’t require much time or money, but these six are our favorites.

Maximize your VoIP with these features

Maximize your VoIP with these features

Doing business is a whole lot easier with VoIP than with a traditional phone, making it a popular communications solution. But did you know that your VoIP service offers a ton of useful features you may have overlooked? Take note of these to save yourself the trouble of doing things the old-fashioned way.

How to increase retweets on Twitter

How to increase retweets on Twitter

Are your tweets not getting enough exposure? While posting regularly and writing bold headlines are important in grabbing the audience’s attention, there are other Twitter tactics that you should be employing in order to get the most retweets. Listed below are just a few ways to maximize your company’s reach over Twitter.

How to prepare for a VoIP transition

How to prepare for a VoIP transition

Businesses everywhere are embracing Voice over Internet Protocol (VoIP) technology to communicate more effectively with colleagues, clients, and suppliers. Transitioning from traditional phone lines to a VoIP solution smoothly requires preparation and forethought.

Optimize your VoIP experience with these 4 apps

Optimize your VoIP experience with these 4 apps

Whether it’s families searching for an affordable way to keep in touch with their loved ones, online gamers who want a simple communication medium, or business executives who are using video conferencing and telepresence to lower travel costs, VoIP has become a part of their daily lives.

VoIP call-quality issues addressed

VoIP call-quality issues addressed

Many people assume that a landline from established local telco is what their office needs, but the truth is there are much better options. VoIP (Voice over IP) lets you make calls over the internet and enjoy convenience, simple set-up, and all the features of a traditional phone system, for less money.

5 mistakes businesses need to avoid online

5 mistakes businesses need to avoid online

Nowadays, business owners have a number of social media accounts used for various purposes, whether it’s to communicate with existing and potential customers, to showcase and announce their latest products, or to expand their online presence. But, one wrong move is more than enough to tarnish your organization’s hard-earned reputation.