Blog

VoIP’s hold message options are easy

Silence during a phone call is often taken as a sign that the call was dropped. There’s no use staying on the line, so people hang up. It’s therefore no wonder that a CNN survey found that among Americans who are put on hold in silence, 70% of them hang up within 60 seconds. But […]

Which is better, Microsoft Teams or Google Meet?

If your business hasn’t already found the right platforms to support your remote workforce, it’s high time you did so. When it comes to business communications, Microsoft Teams and Google Meet are among the best. Both come with audio and video call functions, but you may prefer one over the other once you get to […]

Adopting VoIP is a great way to future-proof your company

Total immersion into tech is increasingly becoming a requirement in today’s business landscape. But despite this, many companies still use legacy phone systems. It would be smart to move on from outdated communications platforms and embrace a flexible, future-ready solution: VoIP. Different phone systems Phones have come a long way from analog landlines. Nowadays, many […]

Fend off VoIP cyberattacks with these tips

Voice over Internet Protocol (VoIP) technology has vastly improved team collaboration. VoIP systems, however, are not immune to a variety of cyberattacks. And because VoIP-based threats are not as well-known as ransomware, phishing mail, and other more recognizable attacks, organizations tend to be lax toward securing their communications systems. Follow these tips to protect your […]

Here’s how to protect your VoIP system

Companies that rely heavily on customer service and sales need a reliable, efficient, and effective telecommunications system. If that system breaks down even for just a day, the resulting losses can be significant. This is why you would do well to protect the company’s Voice over Internet Protocol (VoIP) telephony system. Follow these crucial steps. […]

How to compute the TCO of a VoIP system

If you want to get the most value out of a Voice over Internet Protocol (VoIP) solution, assess the actual cost of having one. There may be additional or hidden expenses that you might fail to consider, so analyze the total cost of ownership (TCO) to fully comprehend your telecommunications spend. TCO is the overall […]

How to deal with common VoIP problems

When it comes to saving money for small businesses, Voice over Internet Protocol (VoIP) is a good solution. But not all VoIP systems are built the same. So when you’re ready to use this technology for your business, beware of these common VoIP pitfalls. Any of these VoIP issues can tarnish your company’s reputation and […]

Here’s how 5G will transform VoIP for the better

VoIP improved dramatically when telecoms shifted from 3G to 4G — and businesses are in for a treat once 5G is rolled out. Mobile VoIP VoIP calls rely heavily on sufficient download and upload speeds. For example, when mobile VoIP users on 4G networks are limited to 12 Mbps upload and 2 Mbps download speeds, […]

Comparing proprietary and open-source VoIP systems

Voice over Internet Protocol (VoIP) has come a long way in helping businesses use digital telephone features with significant cost savings. The challenge for small- and medium-sized businesses is knowing where to begin. Here’s a list of pros and cons to help you decide which system is right for you. What are proprietary systems? When […]

Top reasons to record your business calls

Voice over Internet Protocol’s (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don’t prioritize customer interaction are underutilizing it. When used properly, call recording can strengthen your company’s reputation and boost customer satisfaction. #1. Improve customer service One of the most important reasons why businesses […]