Voice over Internet Protocol (VoIP) telephony systems are more mobile, have greater functionality, and cost less than traditional landline phones. But like any type of IT, VoIP is vulnerable to disruptions caused by equipment failure, disasters, and cyberattacks. To make your VoIP systems more resistant to unforeseen and adverse events, follow these tips. Choose your […]
5 Tips to prevent VoIP downtime
What are the ownership costs of VoIP?
Voice over Internet Protocol (VoIP) systems are a cost-effective way to improve business communication, as they are billed at a standard monthly fee. But aside from the monthly bill, your VoIP system will also come with other costs of ownership that you should know about. Upfront costs Upfront costs are largely determined by the manner […]
Why your company should record calls
If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality of your customer service is top-notch. It definitely pays to have excellent products and/or services in the first place, but it wouldn’t hurt to leverage other tools at your disposal. […]
10 Apps You Didn’t Know You Had in Microsoft 365
Boost productivity, save time, and improve customer experience
Microsoft 365 is like a treasure chest, full of delights waiting to be discovered.
Most businesses get it just to access Word, Excel, PowerPoint and Teams.
Protect your VoIP systems against denial-of-service attacks
Telephony systems are crucial to business communications and operations and therefore need to be highly secure. Although malware and viruses are some of the most common threats to Voice over Internet Protocol (VoIP) systems, there are other little-known threats too, such as denial-of-service (DoS) attacks. If your business heavily relies on VoIP, you should learn […]
What do business phone systems look like today?
Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, landlines are still used to communicate with business stakeholders. And for many organizations, determining whether to use internet phones or traditional landlines remains a concern. To help you decide, here’s a short guide on different types of business phones […]
Is AI-powered VoIP the next step?
The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer […]
Mobilize your VoIP systems
Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially members of your staff who are working remotely. The challenge is how you can expand your VoIP […]
You SHOULD Worry About these Threats!
Your easy read guide to the top 9 most terrifying types of malware
All businesses are being targeted by hackers using malware, all the time. The estimated pieces of malware exceeds one billion and it is growing at an accelerating pace.
So, what is malware? Malware is malicious code that is used to hack your computes to cause destruction, extort you and steal your data.
Here’s how to choose the right VoIP solution for your SMB
Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. VoIP allows them to make calls either through traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options so you can decide which one fits your business best. What’s a […]