The saying “You pay peanuts, you get monkeys” is true. We have found Navigatum to be a team of people who are very knowledgeable and practical. They do understand the product and processes of IT. If they say that something can be done, they will deliver.
There are times when we have had system issues and Navigatum have gone above and beyond by working late or early or working from home to help resolve the issue. This is the dedication and price that is worth paying the extra bit for. Another benefit we found is that it makes life a lot easier if the consultant has continuity with the business. There is definitely a better return on investment with a dedicated team, continuity in the business and acts as a partner to my business.
Computers are an important part of the business. It is extremely important to ensure that there is protection with the systems from failure, hacking and catastrophic disaster. What would happen if there was a fire and you lost all your data?
Those are some of the concerns that made us realise how important it was to ensure that our networks were monitored and maintained properly. One of our computers crashed and we assumed that we had sufficient back up. When the time came to restore, it was not available.
Since Navigatum have taken on our monitoring, we have made so many changes which were required, and we now know that the down time with our system has dropped significantly and Navigatum have also helped us out with a disaster recovery plan. I am so glad that we made the decision for outsource the monitoring to Navigatum and the relationship our IT manager has with Navigatum’ s team have definitely given management comfort that we are protecting and maintaining a very important part of our business.
So it is important that a company does not wait for a disaster before reacting. The cost of investment for prevention is worth it. I have always considered the IT consultant to be one of our partners in our business. To find a consultant who is commercial and happy to be part of the journey in growing the business can be difficult.
I have been fortunate to have come into this business where Steve was the IT consultant for over 20 years. I liked the fact that he had his own business and is very commercial. Therefore, with any projects, he not only looks at it from an IT point of view, but also the impact to the other parts of the business.
It was great to build up a relationship where there is trust with Stephen and he has played a significant role in the changes and improvements made to our IT infrastructure. I recommend Stephen and his team highly, give him a call.