Portfolio of ETKT/IET products & services – Executive summary:

Orientation:

The following work tasks have been executed (real business cases and hands-on experiences) while working with various airlines to implement electronic ticketing (ETKT) and/or interline electronic ticketing (IET).

The executed tasks have been incorporated and well documented in our Generic ETKT/IET Concept and Methodology products.

The Generic ETKT/IET Concept is used as an Advisory body (templates) to guide the airline’s entire organisation through the implementation work.

The approach is governed by a Methodology that adds structure, accuracy and adequate timing to the work.

Additional information (on request under Contact Us):

> ETKT/IET Concept & Methodology - A ready-made solution to managing the implementation (PDF)

Assistance:

 

Whether your airline is only seeking advice or would like someone to assist with the entire implementation work, we’re here to share our experience and expertise and welcome any type of request!

Available Products (in alphabetical order):

Accuracy systems (back-office e-applications):

• All applications manage the integrity of e-coupons and secure the flow of revenue.
• Each application is adjustable to the specific environment (platform) chosen by the airline:

 

> Automatic check of GDS revalidated e-coupons (e-REV) - Product sheet
> Automatic closure of open e-coupons post departure (ETU Robot) - Product sheet

Fulfilment systems (front-office e-applications):

• All applications create and dispatch an electronic HTML file.
• Each application is adjustable to accommodate the specific functionality and environment (platform) chosen by the airline (ARS, CRS, GDS or DCS).

 

> Booking confirmation (e-BCONF) - Product sheet

> Passenger itinerary & receipt (e-PIAR) - Product sheet

> Internet check-in confirmation (e-ICC) - Product sheet

> Boarding pass (e-BPASS) - Product sheet

Available Services (in alphabetical order):

• Advisory body to the airline's existing management team or to the temporarily ETKT/IET steering group
• Airline, Airline-to-Airline and Agency sale (ARS/CRS/GDS)
• Airport operations and handling options
• BSP liaison
• Business case guidelines
• Business planning (magnitude of the launch)
• DCS and all other airport IT issues mapped out
• Electronic Ticketing strategy and the positioning of the new product
• Embedding of all processes and procedures
• Fulfillment systems (mapping, selection, complications and supplying of the tool)
• GDS liaison
• General Business Requirements (technical)
• Ground handling and immigration issues
• Help-desk body
• Host connectivity review
• IATA liaison
• Industry standard guidelines
• Infrastructure mapping
• Interim Management and/or Interim Manager
• Interline requirements and contractual guidelines
• Internet booking engine (mapping, selection, complications and supplying of the tool)
• Messaging systems and processes review
• Operational disturbance back-up procedures
• Perform a SWOT analysis of the most suitable ETKT/IET database/platform providers
• Point of sales planning and execution
• Point of service planning and execution
• Policy stipulation
• Positioning and communication
• Project initiation and Project start-up
• Project Management and/or Project Manager
• Re-engineer all back-office procedures and processes to become e-compatible
• Revenue accounting, integrity/fraud and invoice processes
• Risk identification and risk mitigation plan/action
• ROI and the potential cost saving ratio
• Rollout methodology
• Rollout strategy and execution
• SITA liaison
• Support body
• Tailor made testing
• Tailor made trainingTesting (planning, tailor made scripts, execution and documentation)
• Third party operations
• Train the Trainer training
• Training (planning, tailor made cases, execution and documentation)

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